Forums

sftp problem

It could be something on my end, but I am not sure where to start looking... But I can't connect via sftp or ssh. When i use filezilla, I get this error:

Status: Connected to ssh.pythonanywhere.com
Error:  Received unexpected end-of-file from SFTP server
Error:  Could not connect to server

ssh or sftp from the command line just reports:

Connection to ssh.pythonanywhere.com closed.

please advise :)

Are you using the correct case for your username (with the upper-case "R" at the start)? SSH is case-sensitive.

I was not using the correct case...

I am using the correct case now, and I connected. Sorry...

No problem! It's a non-obvious problem, just hard to work out where we should document it. Did you get the message saying

<<<<<<:>~ PythonAnywhere SSH. Help @ https://help.pythonanywhere.com/pages/SSHAccess

...in the tools that you were using? I've just checked, and it looks like the help page linked to does not mention the case-sensitivity thing -- we should definitely fix that, but of course if you weren't getting that link printed out then it wouldn't have helped anyway...

Just a note to say I've added a mention of the case-sensitivity to the help page.

I didn't get that message in filezilla or the command line. However, I did check that page before I posted. I guess thanks for updating the help site.

I think I will try to configure rsync with passwordless login next crosses fingers ;)