Hey,
Just wondering how the initiated my go about tracking emails for sorting replies in a CRM. For clarity, I have built a CRM for work and I'd like to send emails from it - although I've not added this yet I don't see it being an issue - I would like to track the replies to allow me to display them correctly in the CRM.
I have read about people inserting a unique id in the subject line but this feels a little robotic / impersonal for the recipient and I think there must be a better way?
Would love to hear some advice/thoughts on this.