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I was wondering why there is no telephonic contact info to interact with. All the email interactions were very slow. i had sent an email three days ago but still there is no response

I was wondering why there is no telephonic contact info to interact with. All the email interactions were very slow. i had sent an email three days ago but still there is no response

We don't offer phone support because it would cost too much to provide anything beyond a call center with people following scripts. To give you an idea of how much we would have to charge to provide telephone support with real developers answering the calls, Amazon AWS charge a minimum of $100/month just for that, and even then you need to log on to a site and request a callback.

But regarding the emails you sent, what address did you send them to? We normally answer messages within a minimum of 24 hours, and have answered all of the ones we've received recently within that timeframe. I don't see anything related to your account, or from your registered email address.

I sent two emails one on support@pythonanywhere.com and the second on conrad@pythonanywhere.com by my registered email address.

That's odd -- I've checked our archives, and can't see them. What was the subject line?

"Issue regarding plan" is my subject line. By the way I got a reply for that today, saying that pls continue the discussion in the forms.

So you got the answer the same day and the forum thread is here: https://www.pythonanywhere.com/forums/topic/27470/

Yeah I got reply on same day in forums but not through mail. I waited for 3 days and then I posted it on forum

Your email "Issue regarding the plan" arrived at support@pythonanywhere.com at Fri, 8 May 2020 13:09:09 +0530 and was answered Date: Fri, 8 May 2020 18:39:37 +0100

Yes, but I sent a mail to conrad@pythonanywhere.com that was delayed. So I mailed to support@pythonanywhere.com and got a reply.

That's the email that is monitored daily by the support. Individual developers could be available or not.

Ok I understood that.

oops sorry about that- I was away over the wkend. definitely send to support@pythonanywhere.com in the future!

Hello, I hope this message finds you well. I need to recover a recently deleted directory. Could you please provide the procedure for obtaining live support from PythonAnywhere? Subject line is : Urgent Support for directory recovery Account email : tronaxia@gmail.com

Our backups are intended for disaster recovery for the service and not for user's file recoveries, so it can take a day or more to do the recovery. We will be in touch via email.

Hi i am planning to upgrade my account, but its seems like billing option is not working ! Please update me on this email - jogi.ramakant94@gmail.com

What do you mean by that?

Hello, I'd like to purchase your web developer 12$/month plan. But I am confused and have some questions, so please provide a contact number so that I can better grasp the plan.

please update me on this email : digitalignite005@gmail.com

@Ignitedigital email us at support@pythonanywhere.com