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how to fix this problem?

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Error code: 502-backend

Also getting a similar issue (524, because I use cloudflare, but I think this is a symptom of the same problem) with a web app that's been running perfectly for a couple of weeks now. If you look in your server log I wonder if you'll see something similar to what I'm getting:

HARAKIRI !!! worker 1 status !!!

DAMN ! worker 1 (pid: 2) died, killed by signal 9 :( trying respawn

I think it might be related to these posts about recent server load issues, which may or may not have been fixed ;) https://www.pythonanywhere.com/forums/topic/34636/ and https://www.pythonanywhere.com/forums/topic/34663/

We've been having problems with the storage server where your both of your accounts' files are located. We have a partial mitigation in place, but there will still be times when your file access will be too slow. Would you like us to migrate your account to a different file server? The process we have in place to do that works well, except that any forum posts you have made in the past will have a username like "deleted-user-1234" associated with them, and if you have a paid account, or have had one in the past, you would not be able to download your past invoices from the "Account" page (though we would be able to provide them on request).

If you'd like to go ahead with this, it's best to coordinate it over email: drop us a line (including your username, as it's shown underneath your post above) at support@pythonanywhere.com.

Something went wrong :-( Something went wrong while trying to load this site; please try again later.

Debugging tips If this is your site, and you just reloaded it, then the problem might simply be that it hasn't loaded up yet. Try refreshing this page and see if this message disappears.

If you keep getting this message, you should check your site's server and error logs for any messages.

Error code: 502-backend

Have you checked your site's server and error logs? If so, what did you find there?