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Hello, my application has been down for a while now. we have debuggedand there seems to be no issue with our code. we keep getting this error.

Something went wrong :-(

Something went wrong while trying to load this site; please try again later. Debugging tips

If this is your site, and you just reloaded it, then the problem might simply be that it hasn't loaded up yet. Try refreshing this page and see if this message disappears.

If you keep getting this message, you should check your site's server and error logs for any messages.

Error code: 502-backend please we need urgent assitance

I have the same problem - I didn't make any changes, but it has been down for a few hours with no error logs.

same here too

please is there any update on this issue. its been hours already.

Since it's 5am in UK, I assume we just need to wait a bit longer?

I have same issue. I saw in server.log 05.02.40 . some thing happened....

server.log 2024-11-28 05:02:40 *** Starting uWSGI 2.0.20 (64bit) on [Thu Nov 28 05:02:40 2024] *** 2024-11-28 05:02:40 compiled with version: 9.4.0 on 22 July 2022 18:35:26 2024-11-28 05:02:40 os: Linux-6.5.0-1022-aws #22~22.04.1-Ubuntu SMP Fri Jun 14 16:31:00 UTC 2024 2024-11-28 05:02:40 nodename: blue-liveweb39 2024-11-28 05:02:40 machine: x86_64 2024-11-28 05:02:40 clock source: unix 2024-11-28 05:02:40 pcre jit disabled 2024-11-28 05:02:40 detected number of CPU cores: 4 2024-11-28 05:02:40 current working directory: /home/xxxx 2024-11-28 05:02:40 detected binary path: /usr/local/bin/uwsgi 2024-11-28 05:02:40 *** dumping internal routing table *** 2024-11-28 05:02:40 [rule: 0] subject: path_info regexp: .svgz$ action: addheader:Content-Encoding:gzip 2024-11-28 05:02:40 *** end of the internal routing table *** 2024-11-28 05:02:40 chdir() to /home/xxxx/ 2024-11-28 05:02:40 your processes number limit is 1536 2024-11-28 05:02:40 your memory page size is 4096 bytes 2024-11-28 05:02:40 detected max file descriptor number: 123456 2024-11-28 05:02:40 building mime-types dictionary from file /etc/mime.types... 2024-11-28 05:02:40 567 entry found 2024-11-28 05:02:40 lock engine: pthread robust mutexes 2024-11-28 05:02:40 thunder lock: disabled (you can enable it with --thunder-lock) 2024-11-28 05:02:40 uwsgi socket 0 bound to UNIX address /var/sockets/app.gursuyp.com/socket fd 3 2024-11-28 05:02:40 ModuleNotFoundError 2024-11-28 05:02:40 : 2024-11-28 05:02:40 No module named 'encodings'

It's probably due to the system image update. Take a look at multiple emails we sent you in the last year, and the last one yesterday.

@fjl Hi, I've followed the instructions to create a new virtualenv with a different name (new-kongming), and installed the libraries that were previously present. I had some issues around some missing libraries, but I've installed them. The virtualenv seems to be pointing to the new environment. However, my website is still down.

When I reload and check the error log, no error is appearing. What should I do?

we're in the same boat - same error code on our web site

Hi @fjl Can you help us with this error? I can't find the emails you mentioned, can you please copy them here?

Hi, I faced the same issue. The solution was to delete my virtual environment, create and activate a new one, and then reinstall all the libraries required by my web app. I used ChatGP for the steps.

Glad to hear that some of you made it work. You could all take a look at https://help.pythonanywhere.com/pages/ChangingSystemImage/#code-changes